Legal

Privacy Policy

Last updated: February 18, 2026

Introduction

CloudAIphone ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud phone services and website.

Information We Collect

Account Information

When you sign up for CloudAIphone, we collect your name, email address, phone number, business name, and billing information.

Call Data

We collect call logs, call recordings (when enabled), voicemail messages, and transcriptions. This data is used to provide our services.

Usage Data

We automatically collect information about how you use our services, including device information, IP addresses, browser type, and feature usage patterns.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cloud phone services
  • Process calls and voicemails
  • Generate call transcriptions and AI-powered features
  • Send service notifications and support communications
  • Process billing and payments
  • Analyze usage patterns to improve our services
  • Comply with legal obligations

Data Security

We use technical and organizational measures designed to protect your data, including:

  • Encryption in transit and at rest (where applicable)
  • Access controls for authorized users
  • Monitoring and logging to help detect issues
  • Secure operational practices for our systems

HIPAA Requirements

If you have HIPAA-related requirements, contact us to discuss available safeguards and whether a Business Associate Agreement (BAA) is available for your plan.

Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in operating our services (e.g., cloud hosting, payment processing)
  • Law enforcement when required by law or legal process
  • Business partners with your explicit consent

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcriptions are retained according to your admin settings. You may delete your data at any time from your admin dashboard.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: